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‘Homebuilding Is All I’ve Ever Done:” Meet Our Director of Quality and Customer Relations

August 15, 2019

Everyone on the Inspired Homes team brings different skills, strengths and expertise to the table. Yet they’re all united by a passion not just for homebuilding, but also for delivering the best customer experience possible. Those two attributes are just some of the reasons that we’re thrilled to welcome Deon Cross, our new Director of Quality and Customer Relations, to Inspired Homes. Deon was, quite literally, born into the homebuilding industry. His dad was a custom homebuilder in Kansas City, and Deon and his three brothers all followed their father’s footsteps. “Homebuilding is all I’ve ever done from an early age since we were out on the job site when school was out,” Deon says. Once his father retired, Deon took over the company. He later relocated to Chicago and spent nearly 20 years with a national homebuilder before returning to Kansas City in 2014. Now, as part of the Inspired Homes team, Deon will use his extensive experience and knowledge to work directly with our construction and warranty teams. He’ll assist our construction team in all aspects of quality from start to finish. He’ll also keep a close eye on opportunities to continually improve systems and processes for both teams, all of which will help Deon (and Inspired Homes) achieve a primary goal. “The ultimate goal is to create happy and loyal homeowners,” he says. Adding someone with Deon’s skill and background to our team underscores our commitment not just to quality homes, but also to the customer experience. It’s important to us that each of our clients enjoys the building process from start to finish. For many of our clients, watching their homes being built is like seeing their dreams take shape before their eyes, and that’s a responsibility that we take seriously. We’re excited for the chance to benefit from Deon’s expertise as we continue to raise the bar on our quality, efficiency and customer experience. Welcome to the team, Deon. We’re glad to have you!